Privacy Policy

Last Reviewed: 09 September 2024

hello rainbow is committed to protecting your personal data and privacy. This policy explains how we collect, use, store, and share your information in line with the General Data Protection Regulation (GDPR).

1. Who We Are

Claire Diola is the data controller for hello rainbow. She decides how personal data is processed.

Contact: community@hellorainbow.club

2. Who This Policy Applies To

This applies to:

• Patients, prospective or former patients
   
• Newsletter subscribers
   
• Website visitors
   

3. What We Collect

We may collect:

• Personal data: Name, contact details, appointment records
   
• Sensitive data: Health information, medical history, family history
   

4. How We Use Your Data

We use your information to:

• Arrange and manage appointments
   
• Provide safe and effective treatment
   
• Keep accurate health records
   
• Contact your GP if necessary
   
• Send newsletters or marketing (with your consent)
   
• Handle complaints and legal matters
   
• Improve our website and services
   

Note: Emails are not encrypted; please ensure any information you send us is lawful.
 

5. How We Store Your Data

• Sensitive patient data is stored securely with restricted access
   
• Contact information may be stored via Mailchimp (Mailchimp Privacy Policy)
   
• Website data is stored via 123-reg (123-reg Privacy Policy)
   

6. Sharing Your Data

We will only share your information:

• With your explicit consent
   
• When legally required (e.g., court orders, police requests)
   
• With doctors or regulatory bodies if necessary
   
• With insurers or solicitors for claims or legal matters
   

For more info: ICO guidance on sharing information

7. Data Retention

• Patient records: 7 years
   
• Complaint records: 2 years
   
• After this period, data is securely destroyed
   
• You may request updates to your contact information at any time
   

8. Your Rights

You have the right to:

• Access and correct your data
   
• Request deletion
   
• Withdraw consent (where applicable)
   
• Restrict or object to processing
   
• Data portability
   
• Be informed of breaches

• Lodge a complaint with the ICO
   

For details: ICO – Is my information being handled correctly?

9. Contact Us

hello rainbow 

Community Wellness Hub
The Old Town Hall 

Email: community@hellorainbow.club

ICO Contact: 0303 123 1113 | Email ICO
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AFor via email https://ico.org.uk/global/contact-us/email/  or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.